Refund Policy

Last updated: 11 August 2026

1. Who processes payments

Payments for Estate Pigeon subscriptions are processed by Paddle.com Market Limited ("Paddle"), which as Merchant of Record is the seller of the service to the User, issues sales documents, and handles card transactions. All refunds are processed by Paddle in accordance with its own terms, available at paddle.com/legal/checkout-buyer-terms.

2. Subscription terms

Subscriptions are billed in advance for each billing period (monthly). Once a billing period has been paid, access to the purchased number of properties remains active until the end of that period — regardless of whether the User actually uses the Service throughout that time.

3. Cancelling a subscription

The User may cancel their subscription at any time through the subscription management panel (available in the app's Settings). Cancelling does not result in immediate loss of access — the subscription remains active until the end of the paid billing period and will simply not renew afterwards.

4. Refunds for unused time

No pro-rata refund is provided for the unused portion of a paid billing period in the event of cancellation or deleting properties during that period.

5. Statutory right of withdrawal

Under EU consumer protection law, consumers have the right to withdraw from a distance contract within 14 days without giving a reason. For digital services delivered immediately, if the User has consented during the purchase process (in Paddle's checkout) to the service beginning before this period ends, the right of withdrawal expires once the service has been fully performed. In other cases, the User may exercise their right of withdrawal by contacting info@estatepigeon.com or Paddle directly.

6. Exceptional circumstances

If you believe you were charged in error (e.g. due to a technical fault in the app), please contact us at info@estatepigeon.com — we will review your case individually.